Refund policy

At Modaia, customer satisfaction is important to us. If you are not completely satisfied with your purchase, we’re here to help.

Returns

We accept returns within 14 days of receiving your order. To be eligible for a return:

  • The item must be unused and in the same condition that you received it.
  • The item must be in its original packaging.
  • Proof of purchase (order number or receipt) is required.

We reserve the right to refuse returns that do not meet these conditions.

Non-Returnable Items

The following items cannot be returned:

  • Gift cards
  • Downloadable digital products
  • Personalized or custom-made items
  • Sale or clearance items (unless defective)

Refunds

Once we receive and inspect your returned item, we will notify you regarding the status of your refund.

If approved:

  • Your refund will be processed to your original payment method.
  • Refunds may take 5–10 business days to appear, depending on your payment provider or bank.

Shipping costs are non-refundable, unless the return is due to our mistake or a defective product.

Exchanges

We only replace items if they are:

  • Defective
  • Damaged during shipping
  • Incorrect items sent by mistake

If you need an exchange, contact us at:

Email: modaia.messenger@gmail.com

Order Cancellations

Orders may be canceled within 12 hours of purchase. Once an order has been processed or shipped, cancellation may no longer be possible.

Damaged or Incorrect Orders

If your order arrives damaged or you receive the wrong item, please contact us within 48 hours of delivery with:

  • Your order number
  • Photos of the item and packaging
  • A description of the issue

We will work to resolve the issue as quickly as possible.

Return Shipping

Customers are responsible for return shipping costs unless:

  • The item arrived damaged
  • The wrong product was sent
  • The product is defective

We recommend using a tracked shipping service, as we cannot guarantee receipt of returned items.

Contact Us

If you have any questions regarding refunds or returns, contact us:

Modaia
Email: modaia.messenger@gmail.com
Website: modaia.store