Shipping policy
Thank you for shopping with Modaia. We are committed to delivering your order as quickly and securely as possible. Please review our shipping policy below.
Order Processing Time
All orders are processed within 1–3 business days (excluding weekends and holidays) after receiving your order confirmation email.
Once your order has been shipped, you will receive a shipping confirmation email with tracking information.
Please note that during high-demand periods, promotions, or holidays, processing times may be slightly longer.
Shipping Rates & Delivery Times
Shipping costs are calculated at checkout based on your location and selected shipping method.
Estimated delivery times:
- Portugal: 2–5 business days
- Europe: 5–10 business days
- International Orders: 7–20 business days
Please note that delivery times are estimates and may vary due to customs processing, carrier delays, weather conditions, or other unforeseen circumstances.
International Shipping
We currently ship to selected countries worldwide.
International customers are responsible for any customs duties, import taxes, or additional fees required by their country. These charges are not included in the product price or shipping cost.
Order Tracking
Once your order has shipped, you will receive a tracking number via email.
You can track your order directly through the shipping carrier’s website.
Delayed or Lost Packages
While we work with trusted shipping partners, delays can occasionally happen.
If your package is significantly delayed or appears lost, please contact us at:
Email: modaia.messenger@gmail.com
We will do our best to assist you in resolving the issue.
Incorrect Shipping Address
Please make sure your shipping address is correct before placing your order.
We are not responsible for orders shipped to incorrect addresses provided by the customer.
If you notice an error, contact us immediately at modaia.messenger@gmail.com
Damaged Items
If your order arrives damaged, please contact us within 48 hours of delivery with:
- Your order number
- Photos of the damaged item
- A description of the issue
Send all claims to:
Email: modaia.messenger@gmail.com
We will review the issue and work toward a solution.
Changes & Cancellations
Orders can only be changed or canceled within 12 hours of purchase.
Once an order has been processed or shipped, we are unable to make changes.
Contact Us
If you have any questions about shipping, please contact us:
Email: modaia.messenger@gmail.com
Business Name: Modaia